Payment Policy

Payment Policy

House of Copper is committed to providing a secure and straightforward payment experience. This Payment Policy explains how payments are handled when you place an order through house-copper.com.

Accepted Payment Methods

We accept the payment methods displayed at checkout. Available payment options may vary depending on your device, location, and the payment services currently supported by our store.

All available payment methods will be shown before you complete your purchase.

Secure Payments

Payments are processed through secure third-party payment providers. Our website uses standard security measures, including SSL encryption, to help protect information submitted during checkout.

House of Copper does not directly store complete credit or debit card details.

Payment Authorization

By placing an order, you authorize the applicable payment provider to charge the total amount shown at checkout.

Your order may be subject to payment authorization or verification before it is accepted and processed.

Billing Information

Please make sure that the billing information you provide is complete and accurate.

The billing name, address, and other payment details should match the information associated with your selected payment method where applicable.

Incorrect or incomplete billing information may result in a delayed, declined, or cancelled transaction.

Payment Verification

In certain circumstances, additional information may be requested to help verify a transaction or protect against unauthorized activity.

If verification is required, we may contact you using the information provided with your order.

We reserve the right to delay or cancel an order if payment cannot be verified or if we reasonably suspect unauthorized or fraudulent activity.

Payment Timing

Payment is generally authorized or collected when you place your order, depending on the payment method and payment provider used.

Your bank, card issuer, or payment provider may display a pending authorization before the payment is fully processed.

Currency

Prices and payments are processed in the currency displayed on the website and at checkout.

If your payment method uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your financial institution and are not controlled by House of Copper.

Taxes and Additional Charges

Applicable taxes and any other charges will be displayed during checkout where required.

You will have the opportunity to review the total order amount before completing your purchase.

Declined Payments

If your payment is declined, please check that your payment details are correct and that your payment method has sufficient funds or available credit.

If the issue continues, please contact your bank or payment provider for additional information.

House of Copper does not control payment decisions made by banks, card issuers, or third-party payment providers.

Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same order, please contact us at olivia@house-copper.com with your order details.

We will review the available transaction information and assist where appropriate.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to process and display the funds in your account.

Please refer to our Return and Refund Policy for additional information about refund eligibility.

Fraud Prevention

To help protect our customers and our business, orders may be reviewed for unusual or potentially unauthorized activity.

We may request additional verification, place an order on hold, or cancel an order where reasonably necessary to help prevent fraud or misuse.

Contact Us

If you have questions about payments, billing, or a transaction, please contact:

House of Copper
Email: olivia@house-copper.com
Business Hours: Monday-Friday, 9:00 AM-5:00 PM (ET)
Response Time: We aim to respond within 12 business hours.