Contact information

Contact Information

If you have questions about your order, our policies, or shopping with House of Copper, please contact our customer service team using the information below.

Customer Service

House of Copper
Email: olivia@house-copper.com
Business Hours: Monday-Friday, 9:00 AM-5:00 PM (ET)
Response Time: We aim to respond within 12 business hours.

Order Support

For questions about an existing order, please include your order number and the email address used when placing the order. This helps us review your request more efficiently.

Returns and Refunds

For return or refund requests, please contact us before sending an item back. Return eligibility and instructions are outlined in our Return and Refund Policy.

Shipping Questions

If you have questions about processing, tracking, delivery, or a shipment issue, please include your order details and any relevant tracking information when contacting us.

General Inquiries

For general questions about House of Copper, our website, or our services, you can reach us at olivia@house-copper.com.