Privacy policy
Privacy Policy
House of Copper respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit house-copper.com, make a purchase, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Billing and shipping information
- Telephone number, where provided
- Order and transaction information
- Payment-related information processed through our payment providers
- Customer service communications
- Device, browser, and website usage information
- IP address and approximate location information
- Marketing and communication preferences
We may also receive information from service providers and platforms that help us operate our website, process orders, provide customer support, measure website activity, or manage advertising and marketing.
How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Providing order confirmations and updates
- Managing returns, refunds, and customer service requests
- Processing payments and helping prevent fraudulent transactions
- Maintaining and improving our website and services
- Understanding how visitors use our website
- Communicating with customers about products, promotions, or other updates where permitted
- Personalizing website and marketing experiences
- Complying with applicable legal and regulatory requirements
- Protecting our business, customers, and website from misuse or security risks
Payment Information
Payments are processed through third-party payment providers. House of Copper does not directly store complete payment card details. Payment providers may collect and process information according to their own privacy and security practices.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate website features, remember preferences, understand website activity, improve performance, and support advertising and marketing.
Some cookies may be necessary for the website to function, while others may be used for analytics, personalization, or advertising purposes.
You may be able to manage cookies through your browser settings or through any cookie preference tools made available on our website. Disabling certain cookies may affect how some website features operate.
Advertising and Marketing
We may work with advertising, analytics, and social media platforms to understand website activity and present marketing that may be relevant to users.
These providers may use cookies or similar technologies to collect information about visits to our website and other online activity, subject to their own privacy practices and applicable law.
If you subscribe to promotional emails, you can unsubscribe at any time by using the unsubscribe option included in those communications.
How We Share Information
We may share personal information with service providers that assist us with operating our business, including providers involved in:
- Website hosting and ecommerce services
- Payment processing
- Order fulfillment and delivery
- Customer support
- Email and marketing services
- Analytics and website performance
- Advertising services
- Fraud prevention and security
- Professional and legal services
We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect legal rights, investigate suspected fraud or misuse, or protect the safety and security of our customers, website, and business.
If our business or assets are reorganized, transferred, acquired, or sold, personal information may be transferred as part of that transaction where permitted by law.
Third-Party Services and Links
Our website may contain links to websites or services operated by third parties. House of Copper is not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how personal information is used or disclosed
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other privacy rights available under applicable law
To submit a privacy request, contact us at olivia@house-copper.com.
We may need to verify your identity before completing certain requests. Some requests may also be subject to exceptions permitted by applicable law.
Do Not Sell or Share Requests
Depending on applicable state privacy laws and how our website uses advertising or analytics technologies, you may have the right to opt out of certain uses or disclosures of personal information for targeted or cross-context behavioral advertising.
Where required, available privacy controls or opt-out mechanisms may be provided through our website. You may also contact us at olivia@house-copper.com with questions about your privacy choices.
Children's Privacy
Our website is intended for a general adult audience and is not directed toward children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website, services, or applicable requirements.
The updated version will be posted on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact:
House of Copper
Email: olivia@house-copper.com
Business Hours: Monday-Friday, 9:00 AM-5:00 PM (ET)
Response Time: We aim to respond within 12 business hours.
