Refund policy

Return and Refund Policy

At House of Copper, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be returned in the same condition in which it was received, unused, unworn, and with any original packaging included where applicable.

Proof of purchase or your order details may be required before a return can be approved.

To request a return, please contact us at olivia@house-copper.com before sending any item back. Returns sent without prior authorization may not be accepted.

Return Instructions

Once your return request has been reviewed, we will provide you with the applicable return instructions.

Please follow the return instructions provided by our customer service team. We recommend keeping your return shipping receipt or tracking information until your return has been completed.

Return Shipping Costs

Unless the item you received is incorrect, damaged, or defective, return shipping costs are generally the responsibility of the customer.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Damaged or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us at olivia@house-copper.com with your order details and relevant photographs where appropriate.

We will review the information provided and determine the appropriate next step.

Non-Returnable Items

Certain items may not be eligible for return where required for hygiene, safety, personalization, or other applicable reasons. Any product-specific return restrictions will be communicated where relevant.

If you are unsure whether an item can be returned, please contact us before starting the return process.

Exchanges

If you would like a different item, please contact us so we can advise you on the available options. Availability cannot be guaranteed.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If your refund is approved, it will be issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional time to process and display the refund after it has been issued.

Original Shipping Charges

Original shipping charges, where applicable, are generally non-refundable unless required by applicable law or unless the return is the result of an error on our part.

Late or Missing Refunds

If you have been notified that a refund was issued but have not yet received it, please first check with your bank, card issuer, or payment provider.

If you still have questions about your refund, contact us at olivia@house-copper.com.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will do our best to assist, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

Contact Us

If you have any questions about returns or refunds, please contact:

House of Copper
Email: olivia@house-copper.com
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (ET)
Response Time: We aim to respond within 12 business hours.