Shipping policy
Shipping Policy
Thank you for shopping with House of Copper. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are generally processed within 1-2 business days after payment has been successfully confirmed.
Business days are Monday-Friday and exclude weekends and applicable holidays.
During periods of higher order volume, processing times may occasionally take longer.
Estimated Delivery Time
After processing, standard delivery is generally estimated to take 3-7 business days.
This means most orders are expected to arrive within approximately 4-9 business days from the date the order is placed.
Delivery times are estimates only and may vary depending on destination, carrier operations, weather conditions, seasonal demand, or other circumstances outside our control.
Shipping Availability
House of Copper currently ships to eligible addresses within the United States.
Shipping availability may vary by destination. If we are unable to ship to the address provided, we will contact you where possible.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, free shipping or promotional shipping offers may be available. Any applicable terms will be shown on the website or at checkout.
Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for tracking information to update after the carrier receives the shipment.
Incorrect Shipping Information
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at olivia@house-copper.com.
We will do our best to assist, but we cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.
Delivery Delays
Occasionally, shipments may be delayed due to carrier disruptions, weather, high seasonal demand, transportation issues, or other circumstances outside our control.
If your shipment appears to be significantly delayed, please contact us and we will review the available order and tracking information.
Missing or Lost Packages
If your tracking information shows that your package has not arrived within a reasonable period, please contact us at olivia@house-copper.com.
We may ask you to confirm your shipping details and provide relevant order information so that we can review the issue.
Where appropriate, we may work with the shipping carrier to investigate the shipment.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and any location where the carrier may have safely left the package.
If you are still unable to locate the shipment, contact us and we will review the available information.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at olivia@house-copper.com.
Please include your order details and photographs of the package and item where appropriate so that we can review the issue.
Returned or Undeliverable Packages
If a package is returned to us because of an incomplete or incorrect address, failed delivery attempts, refusal of delivery, or another delivery issue, please contact us so we can review the available options.
Additional shipping charges may apply if the order needs to be shipped again, unless the issue resulted from an error on our part.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will do our best to assist, but cancellation cannot be guaranteed once an order has entered processing or has already been shipped.
Contact Us
If you have questions about shipping, delivery, or your order, please contact:
House of Copper
Email: olivia@house-copper.com
Business Hours: Monday-Friday, 9:00 AM-5:00 PM (ET)
Response Time: We aim to respond within 12 business hours.
